Hilton Hotels removes an independently owned hotel in Minnesota following accusations of ICE agents being denied booking after the company says the franchisee failed to address the issue.
On January 5, 2026, the Department of Homeland Security shared emails from Hilton regarding a hotel canceling its officers’ rooms after learning they were immigration enforcement.
The email from Hilton states, “After further investigation online, we have found information about immigration work connected with your name, and we will be canceling your upcoming reservation. You should see a proper cancellation email in your inbox shortly from Hilton.” The DHS responded by accusing Hilton of a “coordinated campaign” to “REFUSE service to DHS law enforcement.” The tweets follow more accusations, adding that the hotel is siding with criminals to “deliberately undermine and impede DHS law enforcement from their mission to enforce our nation’s immigration laws.”
Later during the 6th, Hilton responds quickly regarding the incident. In a following tweet, Hilton states, “This hotel is independently owned and operated, and these actions were not reflective of Hilton values. We have been in direct contact with the hotel, and they have apologized for the actions of their team, which were not in keeping with their policies.”
Hilton also shares another tweet. In the tweet, Hilton says, “The independent hotel owner had assured us that they had fixed this problem and published a message confirming this. A recent video clearly raises concerns that they are not meeting our standards and values. As such, we are taking immediate action to remove this hotel from our systems.”
The hotel, Hampton Inn & Suites, owned by Everpeak Hospitality, has wiped and replaced their website with an apology regarding the issue.
“Everpeak Hospitality has moved swiftly to address this matter, as it was inconsistent with our policy of being a welcoming place for all. We are in touch with the impacted guests to ensure they are accommodated. We do not discriminate against any individuals or agencies and apologize to those impacted. We are committed to welcoming all guests and operating in accordance with brand standards, applicable laws, and our role as a professional hospitality provider,” says the company on their official website.
